Refund policy

At ytbprc-jq.myshopify.com, operated under business entity CHRISTIANSEN, GARTH HORN, we craft our hand masks, nourishing hand & foot creams, and exfoliating scrubs to the highest standards of personal care. However, we understand that cosmetic preferences vary, and occasionally an item may not meet your expectations.

1.1 30-Day Return Window

We maintain a 30-day return policy. You have 30 calendar days from the date you physically receive your skincare package to submit a request for a return.

To be eligible for a return or exchange:

  • Items must remain in the exact condition in which they were received: unopened, unused, with all safety seals intact, original labels attached, and within the original cosmetic packaging.

  • Hygiene Notice: Due to strict health, personal care, and safety standards, topical skincare products that have been opened, unsealed, or used cannot be accepted for return or refund unless verified as defective or damaged prior to arrival.

1.2 Return Procedure

To initiate a return:

  1. Send an email to our support desk: [email protected]. Please include your full name, order reference number, photos of the item, and the reason for your request.

  2. Upon approval, our representative Sharna Bore will issue a Return Merchandise Authorization (RMA) with shipping instructions.

  3. Securely pack and mail the item to our designated return facility:

    Return Address: 13 Magpie Place, Gosnells, WA 6110, Australia.

Note: Returns sent back without prior authorization or an official RMA number will not be accepted or refunded.

1.3 Shipping Fees for Returns

Unless the item is verified as defective, damaged, or incorrectly sent by our store, customers are responsible for paying all direct return shipping costs. Shipping fees are non-refundable. We recommend using a trackable postal service or purchasing insurance, as we cannot issue refunds for returned items lost in transit.

1.4 Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your hand masks, foot creams, or body scrubs arrive damaged, defective, or incorrect, contact us within 48 hours at [email protected] with clear photos of the outer box and product. We will immediately ship a replacement or issue a full refund at zero additional cost to you.

1.5 Refund Processing

Once your return arrives at 13 Magpie Place, Gosnells, WA 6110, Australia, our team will inspect it within 3–5 business days. You will receive an email notification regarding approval or rejection. If approved, your refund will be processed to your original payment method within 5–10 business days (bank processing times may vary).